Shipping policy

ORDER PROCESSING TIME

Most orders are packed & shipped within 5-7 business days. This can sometimes take a bit longer during busy times.
We aren't Amazon & we work with real humans who take the weekends off. So please be reasonable & patient while waiting for your awesome independent music :)

This does not apply to items marked as “Pre-order” or “Pre-sale”. These products will include an estimated shipping time-frame in the product description.

If your order includes both “Pre-order” and in-stock items, your order will not ship until the “Pre-order” item is available.

Some items may ship from different locations. If this is the case for an item in your order, additional shipping fees may be charged at checkout. 

  

SHIPMENT METHODS AND TIMES

All webstore orders ship from the US and are sent via USPS & UPS. Most domestic shipments arrive within 2-7 business days after shipping, although this can be longer during busy periods.

Most International orders arrive within 7-24 days, however delivery times can vary greatly depending on the recipient’s location.
International orders are initiated via USPS or DHL and then transferred to your country’s customs offices and/or local postal carriers for delivery completion.
The customer is responsible for any international import/customs charges and/or taxes. 

Please keep in mind that the delivery times on our pages are just estimations, not guaranteed delivery times. We cannot control the postal service. 

All orders of physical items will receive parcel tracking information via email once an order is packed for shipment.

 

SHIPPING MATERIALS 

Orders are shipped from a fulfillment company that specifically works with music merchandise and understands proper vinyl record shipping. 

Orders of only Vinyl LPs are shipped in corner protecting vinyl mailers.
Orders containing Vinyl LPs bundled with other products will be shipped in larger boxes to accommodate the order.
Orders of 1 LP & with flat items (such as stickers or patches) and/or 1 garment may still be shipped in flat vinyl mailers when garment size allows.
We do not take requests for customized packing methods and/or additional packing materials for LPs. 

Orders of just CD’s ship in ultra-lite CD Gator mailers or padded bubble mailers. 

We recommend ordering small and/or flat items such as patches & stickers with other items to avoid unnecessary shipping charges.
For tracked mail; shipping a patch in an envelope costs the same as shipping a T-shirt.
We no longer offer untracked options due to increased risk of parcel loss and/or fraud. 

We do not use USPS “Media Mail” as a shipping service. 

Specialty gift wrap is not offered.   

 

INTERNATIONAL CUSTOMS

International buyers are responsible for any customs and import taxes that may apply to their order.
Customs forms for webstore orders will be marked as “merchandise” and with the exact purchase value.
We will not mark international orders as “Gift” or with falsified values to avoid import taxes.
This webstore is not responsible for delays in delivery due to customs holds or fees required by the recipient's country.

We also highly recommend that international buyers provide valid phone numbers and follow their order tracking information closely.
Often times, your countries customs department may need to reach out to you after receiving the parcel and if they have any trouble contacting you, they may return your parcel as “Unclaimed”.  

Orders returned to sender as “unclaimed”, “duties unpaid/rejected by receiver”, or “undeliverable” will be refunded sans-shipping costs.

Sometimes, delivery notices left in mailboxes tend to get lost in between all the junk. If your international order has shipped, and you haven’t received it within the 10-30 business days, check your local post office to ask if there are any packages waiting for you there.  

GERMAN customers: Please note that your country's regulations for fees on imported goods have changed as of 2021. Please see this Deutsche Post announcement for details. 

 

SHIPMENT COSTS

Shipping costs from this webstore are dependent on the item’s weight, packed dimensions, & destination. Shipping costs are calculated at checkout.

While all goods ship from the United States; some items may ship from different locations. If this is the case for an item in your order, additional shipping fees may be charged at checkout.

 

PROBLEMS WITH DELIVERY

If you have not received your order within the estimated shipping times; please first refer to the tracking information provided to see if your order is still in transit or if there was a problem with delivery to your address.

If your parcel is determined missing by USPS, please contact sales@wolfmountainproductions.com to arrange a refund or replacement. Please note that USPS will not consider a package as “Missing” until 30 days after the last tracking scan. 

If your parcel is damaged in transit; please email photos of the damaged shipping packaging & damaged goods to sales@wolfmountainproductions.com within 48hrs of receipt. This is required in order to file a damage report with the postal services. Replacements for damaged goods cannot be issued without photographic proof of the damaged shipping packaging or more than 48hrs after confirmed parcel delivery.
Please note that minor “bumps” to the corners of paper LP sleeve or gatefold packaging are not eligible for damage claims with USPS; however larger bends, dents, water damage, and visible warping can be claimed and covered as damage.

If USPS has confirmed an order as delivered but you are unable to find the parcel; we are unable to replace or refund these orders. In these cases you will need to work with the postal service to locate the parcel. 

INTERNATIONAL BUYERS: In most cases, delivery delays of international orders are due to packages being held by your country’s customs office for import duties and/or taxes owed. International buyers are responsible for any customs and import taxes that may apply to their order.
This webstore is not responsible for delays due to customs or packages returned to sender by customs for lack of required action on behalf of the recipient.

Orders returned to sender as “undeliverable” will be refunded sans-shipping costs.